FAQ

Q: What currency are prices showed?

A: You can switch between USD, CAD and GBP.

Q: Where are the products shipped from?

A: Some manufacturers are based in the EU, France or United Kingdom, some of them in Asia, some in the United States.

Q: Order placed – when will you ship?

A: Some items like some t-shirts are printed on demand.

Q: Description of the event discount?

A: All event discounts in our store are mutually exclusive, with only one active discount per order. Discounts including "Buy 1 get 2nd 20% off,CODE:BUY20| Buy 3 get 4th 50% off,CODE:BUY50| Buy 5 get 6th 100%,CODE:BUY100" ,And we need to enter the discount code to get the discount

eg: For the discount of "buy 5 get 6th free":
You need to add 6 items in to your shopping cart and the lowest price of the item will be free automatically.

Q: How long will I have to wait?

A: Please refer to our shipping policy.

Orders are usually delivered between 10 and 15 days. But it also depends in which country you live in.

Q: Can I cancel my order?

A: You can cancel your order with no penalty up to 24 hours after placing order.We will NOT accept order cancellation request if the order have already been shipped.

Q: I have mistakenly entered the wrong/incorrect address?

A: Simply reply to your order confirmation email, and we manually change it.

ATTENTION: if order is already been shipped, no refund will be given.

Q: I ordered multiple items but got only one. Where are the other ones?

A: The processing time for different items is different. In order to let you get some items earlier, we sent the ready items to you first, then the rest items later. So the order have been divided into 2-3 parcels to you. But you do not need to pay any extra shipping fee. Hope you can understand.

Q: I placed an order already, but entered accidentally the wrong size

A: Typically we can not change or adjust order once they have been placed and confirmed. The reason therefor, we use automated process system to fulfill orders and have them shipped out as quickly as possible. Contact us support service@komlora.com in this case, we’ll try our best.

Q: The Item I received is damaged or defective. How can I return?

A: Please send us an email service@komlora.com with pictures (high quality) proof of the demange or defect. Please make sure you include your order number.

Q: I keep checking my tracking status and my order isn't moving! Whats going on?

A: One of the most common reasons, is because it is being held by customs for inspections and such. This is completely random and just another aspect of international shipping.

Q: What’s your privacy policy?

A: Take a look at Hardaddy. We only share your information with manufacurers that shipps to you. Credit Card data and other sensitive data, will never be shared with third parties.

Q: Why didn’t I receive an Order Confirmation email?

A:If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please contact Customer Service at service@komlora.com.

Q: Are the colours on the site accurate?

A:The photos on the site are as accurate as possible. However, the actual colour of your order may vary slightly due to different monitor settings. Please contact our Customer Service team(Email: service@komlora.com) with any questions.

Q: How much does delivery cost?

A:Delivery(15-20 business days) is FREE on any order over $79 (before taxes) . If your order is under $79 and if you want faster express, the delivery charge is different that you can choose according your needs.

Q: How do I track my order?

A:To view the status of your order, simply log in to your komlora.com account and click "My Orders." Then, select the order number you want to review. Your Delivery confirmation will be emailed to you within 7 days of your scheduled delivery. If you have any questions, contact our Customer Service team at service@komlora.com.

Q: Can I cancel my order?

A:Orders can be cancelled as long as they haven't already been shipped. To cancel, please contact our Customer Service team(Email: service@komlora.com). In some cases, there may be a restocking fee or delivery fee if the order is canceled after it has already been picked up for delivery.

Q: Can I change item/color /pattern after an order is placed?
A:If you want to make a change, please get in touch with Customer Service(Email: service@komlora.com) as soon as possible as our orders do ship quickly. If your items have been sent out, then you can’t change; if your items haven’t, we will help you to change.

Q: How long will it take for my order to arrive?

A:The time for delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 3-5 days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centerto the destination. International delivery usually takes about 10–20 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving from the warehouse,it usually takes 15- 20 days to arrive at their destination but may take longer from time to time.

Q: What if I receive a wrong order or item?

A:If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Customer Service: service@komlora.com

Q: What if my item arrived broken/damaged?

A:If your item arrives damaged, please contact Customer Service(Email: service@komlora.com) within 30 days and we will either replace the item or give partial refund.

Q: WHAT IF I DON’T WANT MY ITEM FOR ANY OTHER REASON THAN DAMAGED?/CAN I RETURN SOMETHING IF I DON'T LIKE IT?

A:Not completely satisfied? We accept the return of item(s) within 30 days of delivery. Please note, customer is responsible for return shipping fees.

Q: How long does it take for a refund to show up on my credit card?

A:After we receive the returned goods, it takes 3-5 business days to finish transfer, and it needs 5-15 business days (not including weekends and holidays) to be credited back to your card. If you still don’t get it, please contact issuing bank for information first. For assistance, contact Customer Service.